Refund and Returns Policy

Effective Date: January 3, 2025

At SoloPariz (https://solopariz.com), we are committed to providing high-quality household products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please carefully read through our Refund and Returns Policy to understand the process and conditions.

1. Return and Refund Eligibility

  • Returns: We accept returns on most products within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

  • Non-Returnable Items: Certain products are exempt from returns due to health, safety, or hygiene reasons, such as:

    • Perishable goods
    • Personalized or custom-made items
    • Opened or used electronics

    If you are unsure whether your item is eligible for a return, please contact us before making a return.

  • Defective or Damaged Items: If your product arrives damaged or defective, you are entitled to a full refund or replacement. Please contact us within 7 days of receiving your order to initiate the return process for defective or damaged items.

2. How to Request a Return

To return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@solopariz.com or call us at (518) 463-2783 to request a return authorization (RMA). Please include your order number and a brief description of the reason for the return.

  2. Return Authorization: Once we approve your return request, we will provide you with an RMA number and return shipping instructions.

  3. Package the Item: Ensure that the product is securely packaged in its original packaging, including all accessories, manuals, and tags. You are responsible for return shipping costs unless the return is due to a defect or error on our part.

  4. Ship the Item Back: Send the item to the address provided with the RMA instructions. Please retain the shipping receipt and tracking number for your reference.

3. Refund Process

  • Processing Time: Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. The refund will be processed to the original payment method within 7-10 business days after we confirm the return.

  • Shipping Costs: Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., sending the wrong item or a defective product). The cost of return shipping will be deducted from your refund unless we cover the shipping cost for returns of defective or damaged items.

  • Partial Refunds: In some cases, partial refunds may be granted for opened or used items that are not in their original condition or packaging. The refund amount will depend on the condition of the product upon inspection.

4. Exchanges

  • Exchanges for Same Product: If you wish to exchange a defective or damaged item for the same product, please contact us directly. If the item is no longer available, we will issue a full refund.

  • Exchanges for Different Products: If you wish to exchange an item for a different product, you must return the original item and place a new order for the replacement product. Please follow the return process outlined above.

5. How to Contact Us

If you have any questions or need assistance with your return or refund, our customer support team is here to help. You can contact us by:

We strive to ensure that all our customers are completely satisfied with their purchases, and we will work with you to resolve any issues as quickly and fairly as possible.

By purchasing from SoloPariz, you acknowledge and agree to the terms of this Refund and Returns Policy.