Shipping Policy

Effective Date: January 3, 2025

At SoloPariz, we aim to deliver your products in a timely and secure manner. This Shipping Policy outlines our shipping methods, rates, and other important details to ensure a smooth and efficient shopping experience.

1. Shipping Methods

We offer a variety of shipping options to accommodate different needs:

      • Standard Shipping:

        • Delivery time: 5-7 business days
        • Available for most domestic orders
        • Free for orders over $50 (within the U.S.)

      • Expedited Shipping:

        • Delivery time: 2-3 business days
        • Available for an additional fee at checkout
        • Available for most U.S. addresses

      • Overnight Shipping:

        • Delivery time: 1 business day
        • Available for an additional fee at checkout
        • Available for orders placed before 2 PM EST

      • International Shipping:

        • Delivery time: Varies by country (usually 7-21 business days)
        • Available for select international destinations
        • Additional shipping fees apply

Shipping options will be presented to you at checkout based on your shipping address.

2. Shipping Rates

      • Domestic Shipping (U.S.):

        • Standard Shipping: Free for orders over $50. A flat rate of $5.99 applies for orders under $50.
        • Expedited Shipping: Additional charge based on weight and delivery speed. Rates will be calculated at checkout.
        • Overnight Shipping: Additional charge based on delivery location. Rates will be calculated at checkout.

      • International Shipping:

        • Shipping rates for international orders vary depending on the destination, package weight, and selected shipping method. Rates will be calculated during checkout.
        • Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

3. Order Processing Time

      • Orders are typically processed within 1-2 business days after payment confirmation.
      • Orders placed after 2 PM EST may be processed the next business day.
      • We do not process or ship orders on weekends or holidays.
      • Please note that during peak times or holidays, there may be a slight delay in processing and shipping.

4. Shipping Restrictions

      • We currently offer shipping to the United States and select international locations. If we do not ship to your country, we apologize for any inconvenience.
      • We do not ship to P.O. Boxes or military addresses (APO/FPO).

5. Tracking Your Order

      • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
      • You can track your order status using the tracking link provided in the email or by logging into your account on our website.
      • Delivery times may vary depending on the shipping method and your location.

6. Address Accuracy

      • Please ensure that you provide a complete and accurate shipping address when placing your order. SoloPariz is not responsible for delays or delivery issues due to incorrect or incomplete address information.
      • If you realize you made an error in your shipping address, please contact us immediately at info@solopariz.com. We may be able to update your address before the package ships.

7. Lost or Damaged Packages

      • If your order is lost or damaged during transit, please contact our customer support team at info@solopariz.com within 7 days of receiving your order.
      • For damaged goods, we may request you to provide photos of the damaged items and packaging for verification.
      • We will work with you and the carrier to resolve the issue promptly, either by issuing a refund or sending a replacement.

8. Shipping Delays

      • Occasionally, shipping delays may occur due to factors outside of our control, such as weather, customs processing, or carrier delays. SoloPariz is not responsible for delays caused by the carrier or any other external factors.
      • If your order is delayed, please track the shipment using the tracking information provided or contact us for assistance.

9. Shipping FAQ

      • How do I track my order? After your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website or by logging into your SoloPariz account.

      • Can I change my shipping address after placing an order? If you realize there is an error in your shipping address, please contact us as soon as possible at info@solopariz.com. We may be able to update the address before the package ships.

      • Do you ship internationally? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.

      • What if my package is lost or damaged? If your package is lost or damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

      • How long will it take for my order to arrive? Standard shipping usually takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping arrives the next business day if ordered before 2 PM EST.

10. Contact Us

If you have any questions or concerns about your order or shipping details, please feel free to contact us:

Thank you for shopping with SoloPariz! We strive to provide excellent shipping services to ensure your order reaches you on time.